{"id":291893,"date":"2026-01-15T13:08:43","date_gmt":"2026-01-15T12:08:43","guid":{"rendered":"https:\/\/tuzlainfo.ba\/?p=291893"},"modified":"2026-01-15T09:02:19","modified_gmt":"2026-01-15T08:02:19","slug":"potrosaci-u-bih-podnijeli-oko-1-400-zalbi-tokom-godine","status":"publish","type":"post","link":"https:\/\/tuzlainfo.ba\/index.php\/bosna-i-hercegovina\/item\/291893-potrosaci-u-bih-podnijeli-oko-1-400-zalbi-tokom-godine\/","title":{"rendered":"Potro\u0161a\u010di u BiH podnijeli oko 1.400 \u017ealbi tokom godine"},"content":{"rendered":"<p data-start=\"0\" data-end=\"150\">Institucija ombudsmana za za\u0161titu potro\u0161a\u010da u BiH tokom pro\u0161le godine zaprimila je oko 1.400 \u017ealbi, \u0161to je broj sli\u010dan onom iz prethodne dvije godine.<\/p>\n<p data-start=\"152\" data-end=\"419\">Najvi\u0161e pritu\u017ebi odnosilo se na usluge od op\u0107eg interesa poput snabdijevanja gasom, elektri\u010dnom energijom, vodom i telekomunikacija, zatim na robu \u0161iroke potro\u0161nje \u2013 odje\u0107u, obu\u0107u i tehni\u010dku opremu \u2013 kao i na finansijske usluge, online kupovinu, turizam i rent-a-car, pi\u0161e Akta.ba.<\/p>\n<p data-start=\"421\" data-end=\"668\">U posljednjih pet godina bilje\u017ei se stalni rast \u017ealbi vezanih za online trgovinu. Iako zakon predvi\u0111a za\u0161titu u ovom segmentu, isti\u010de se potreba za njegovom nadogradnjom, ali i za ve\u0107om edukacijom gra\u0111ana o pravilima sigurne kupovine na internetu.<\/p>\n<p data-start=\"670\" data-end=\"836\">Kada je rije\u010d o robi kupljenoj kod registrovanih trgovaca, veliki broj slu\u010dajeva zavr\u0161en je u korist potro\u0161a\u010da, dok se znatan dio prijava odnosi na nelegalne trgovce.<\/p>\n<p data-start=\"838\" data-end=\"1162\">Gra\u0111ani \u010desto kupuju proizvode putem dru\u0161tvenih mre\u017ea i online platformi od nepoznatih ili la\u017enih trgovaca, bez provjere da li su registrovani i bez jasnih podataka o prodavcu. U takvim slu\u010dajevima potro\u0161a\u010di se upu\u0107uju nadle\u017enim slu\u017ebama za sajber kriminal, jer se radi o krivi\u010dnim djelima, a ne o povredi potro\u0161a\u010dkih prava.<\/p>\n<p data-start=\"1164\" data-end=\"1398\">Zakon o za\u0161titi potro\u0161a\u010da u BiH u velikoj mjeri \u0161titi gra\u0111ane, ali postoji prostor za dodatno uskla\u0111ivanje s propisima Evropske unije, posebno u oblasti online trgovine, karti\u010dnog poslovanja, deklarisanja proizvoda i isticanja cijena.<\/p>\n<p data-start=\"1400\" data-end=\"1579\" data-is-last-node=\"\" data-is-only-node=\"\">Istaknuto je i da su kroz saradnju Ombudsmana i medija posljednjih godina pokretane brojne teme iz oblasti potro\u0161a\u010dkih prava, s ciljem ja\u010danja svijesti gra\u0111ana o njihovim pravima.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Institucija ombudsmana za za\u0161titu potro\u0161a\u010da u BiH tokom pro\u0161le godine zaprimila je oko 1.400 \u017ealbi, \u0161to je broj sli\u010dan onom iz prethodne dvije godine. Najvi\u0161e pritu\u017ebi odnosilo se na usluge od op\u0107eg interesa poput snabdijevanja gasom, elektri\u010dnom energijom, vodom i telekomunikacija, zatim na robu \u0161iroke potro\u0161nje \u2013 odje\u0107u, obu\u0107u i tehni\u010dku opremu \u2013 kao i [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":279754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[291,304],"tags":[6600,5424,13305],"class_list":["post-291893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bosna-i-hercegovina","category-istaknuto","tag-kupovina","tag-potrosaci","tag-zalbe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Potro\u0161a\u010di u BiH podnijeli oko 1.400 \u017ealbi tokom godine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tuzlainfo.ba\/index.php\/bosna-i-hercegovina\/item\/291893-potrosaci-u-bih-podnijeli-oko-1-400-zalbi-tokom-godine\/\" \/>\n<meta property=\"og:locale\" content=\"bs_BA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Potro\u0161a\u010di u BiH podnijeli oko 1.400 \u017ealbi tokom godine\" \/>\n<meta property=\"og:description\" content=\"Institucija ombudsmana za za\u0161titu potro\u0161a\u010da u BiH tokom pro\u0161le godine zaprimila je oko 1.400 \u017ealbi, \u0161to je broj sli\u010dan onom iz prethodne dvije godine. 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