{"id":275654,"date":"2025-08-02T14:03:28","date_gmt":"2025-08-02T12:03:28","guid":{"rendered":"https:\/\/tuzlainfo.ba\/?p=275654"},"modified":"2025-07-30T14:46:37","modified_gmt":"2025-07-30T12:46:37","slug":"pravo-na-povrat-novca-po-zakonu-o-zastiti-potrosaca-fbih-mit-ili-stvarnost","status":"publish","type":"post","link":"https:\/\/tuzlainfo.ba\/index.php\/bosna-i-hercegovina\/item\/275654-pravo-na-povrat-novca-po-zakonu-o-zastiti-potrosaca-fbih-mit-ili-stvarnost\/","title":{"rendered":"Pravo na povrat novca po Zakonu o za\u0161titi potro\u0161a\u010da FBiH: Mit ili stvarnost?"},"content":{"rendered":"

Zakon o za\u0161titi potro\u0161a\u010da Federacije BiH eksplicitno predvi\u0111a pravo potro\u0161a\u010da da zatra\u017ei povrat novca, ukoliko proizvod ima nedostatak i ne mo\u017ee se popraviti ili zamijeniti u razumnom roku. Prema \u010dlanu\u202f18 Zakona, potro\u0161a\u010d mo\u017ee birati izme\u0111u zamjene proizvoda, popravke, sni\u017eenja cijene ili povrata upla\u0107enog iznosa.<\/p>\n

U slu\u010daju da trgovac ne izvr\u0161i popravku ili zamjenu u roku od najvi\u0161e 30 dana, obavezan je izvr\u0161iti povrat novca i nadoknaditi tro\u0161kove povrata poslanih artikala. Tako\u0111er, trgovac mora odgovoriti na zahtjev potro\u0161a\u010da pismeno u roku od osam dana, te ako to ne u\u010dini, inspekcija mo\u017ee izre\u0107i nov\u010danu kaznu izme\u0111u 2.500 i 5.500\u202fKM.<\/p>\n

Kako potvr\u0111uju prakti\u010dne analize i izjave pravnika, pravo na povrat novca \u010desto ostaje na papiru jer potro\u0161a\u010di nisu informirani o svom pravu, a trgovci koriste interne politike da reklamaciju okrenu prema servisiranju umjesto povrata novca.<\/p>\n

Tako, iako Zakon garantuje jasno pravo na povrat novca u slu\u010daju neispravnosti proizvoda, u realnosti mnogi potro\u0161a\u010di ne znaju kako ga ostvariti \u2014 proces podno\u0161enja prigovora, \u010dekanja odgovora, odnosno obra\u0107anja tr\u017ei\u0161noj inspekciji \u010desto je dug i neizvjestan.<\/p>\n

Pravo na povrat novca nije mit \u2014 ono je zakonom zagarantovano, ali njegova primjena i ostvarivanje zahtijevaju informisanog potro\u0161a\u010da, dosljednu primjenu zakonskih odredbi i rad inspekcijskih tijela.<\/p>\n","protected":false},"excerpt":{"rendered":"

Zakon o za\u0161titi potro\u0161a\u010da Federacije BiH eksplicitno predvi\u0111a pravo potro\u0161a\u010da da zatra\u017ei povrat novca, ukoliko…<\/p>\n","protected":false},"author":8,"featured_media":66614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[291,304],"tags":[12553,1791,4444],"acf":[],"yoast_head":"\nPravo na povrat novca po Zakonu o za\u0161titi potro\u0161a\u010da FBiH: Mit ili stvarnost? - TuzlaInfo.ba<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tuzlainfo.ba\/index.php\/bosna-i-hercegovina\/item\/275654-pravo-na-povrat-novca-po-zakonu-o-zastiti-potrosaca-fbih-mit-ili-stvarnost\/\" \/>\n<meta property=\"og:locale\" content=\"bs_BA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pravo na povrat novca po Zakonu o za\u0161titi potro\u0161a\u010da FBiH: Mit ili stvarnost? 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